Frequently Asked Questions

What is mobile physiotherapy and how does it work?

Mobile physiotherapy means our qualified physiotherapists come to you. We provide assessment, treatment, rehabilitation, and exercise programs in the comfort of your home. You can learn more about our approach on our Home Physiotherapy Melbourne page.

Who is mobile physiotherapy suitable for?

Home physiotherapy is ideal for people with mobility challenges, post-surgical recovery needs, neurological conditions, chronic pain, disability, or anyone who finds it difficult to attend a clinic.

Do I need a referral to book an appointment?

No referral is required for private appointments. However, a GP referral may be needed if you plan to claim through Medicare or certain funding schemes.

How quickly can I get an appointment?

Appointment availability varies depending on location and demand, but we aim to offer timely appointments and can often schedule visits within a few business days.

What are your operating hours?

We operate during standard business hours across Melbourne, with flexibility depending on therapist availability and client needs.

Do you offer evening or weekend appointments?

Limited evening or weekend appointments may be available. Please contact us to discuss your scheduling requirements.

Are your physiotherapists fully qualified and registered with AHPRA?

Yes. All physiotherapists are fully qualified, registered with AHPRA, and committed to delivering safe, evidence-based care.

Which Melbourne suburbs do you service?

We provide mobile physiotherapy services across a wide range of Melbourne suburbs. Get in touch with our team to confirm service availability in your area.

Do you service private homes, aged care facilities, and supported accommodation?

Yes. We provide services in private residences, aged care facilities, disability accommodation, and supported living environments.

Is there a travel fee for home visits?

Travel fees may apply depending on your location. We will clearly outline any costs before confirming your appointment.

Can you accommodate urgent or same-day appointments?

We aim to assist urgent cases where possible. Availability depends on therapist schedules and location.

What is your cancellation or rescheduling policy?

We require notice for cancellations or rescheduling. Late cancellations may incur a fee. Please contact us as soon as possible if you need to change your booking.

What conditions and injuries do you treat with home physiotherapy?

We treat musculoskeletal injuries, neurological conditions, chronic pain, post-operative recovery, balance issues, and mobility limitations. Learn more about our Physiotherapy Services.

Do you treat children, adults, and elderly patients?

Yes. We provide physiotherapy services for children, adults, and older individuals based on individual needs and goals.

Can you help with post-surgical rehabilitation at home?

Yes. We assist with safe and structured rehabilitation following surgery, including joint replacements and orthopaedic procedures.

Do you provide physiotherapy for neurological conditions?

Yes. We support individuals living with stroke, Parkinson’s disease, multiple sclerosis, cerebral palsy, and other neurological conditions through our specialised Neurological Physiotherapy services.

Can you assist with balance, mobility, and falls prevention?

Absolutely. We provide balance training, strength programs, and tailored falls prevention strategies to help improve stability, confidence, and independence at home.

What equipment do your physiotherapists bring to my home?

Our therapists bring portable assessment and treatment equipment such as resistance bands, small weights, balance tools, and therapy aids tailored to your needs.

How long does a typical physiotherapy session last?

Initial assessments are typically longer to allow thorough evaluation. Standard sessions generally run between 45 and 60 minutes.

Do you provide exercise programs to continue between sessions?

Yes. We develop personalised home exercise programs to support ongoing progress, improve strength and mobility, and promote long-term recovery between sessions.

What is the difference between physiotherapy and occupational therapy?

Physiotherapy focuses on movement, strength, and physical rehabilitation. Occupational therapy focuses on improving daily living skills, independence, and environmental safety.

Can I receive physiotherapy and occupational therapy together?

Yes. A multidisciplinary approach can be highly beneficial, particularly for individuals with complex or long-term conditions.

What are Allied Health Assistants and how can they help me?

Allied Health Assistants work under supervision of qualified therapists to help deliver prescribed exercise programs and support ongoing therapy goals.

Do you provide home safety assessments or mobility aid recommendations?

Yes. We can assess your home environment and recommend strategies, equipment, or mobility aids to improve safety and independence.

Are you a registered NDIS provider?

Yes. We provide physiotherapy services to eligible participants under the NDIS Physiotherapy program in accordance with NDIS guidelines.

What NDIS-funded services do you provide?

We provide assessment, treatment, rehabilitation, functional support, and reports aligned with participant goals and funding categories.

How do I use my NDIS plan to access your services?

You can contact us directly, and we will guide you through the process depending on whether your plan is self-managed, plan-managed, or NDIA-managed.

Do you assist with NDIS reports, goal tracking, or plan reviews?

Yes. We provide professional reports and documentation to support participant goals and review processes where required.

Do you accept Home Care Packages for physiotherapy or occupational therapy?

Yes. We work with Home Care Package participants and providers to deliver approved therapy services.

What are your fees for home physiotherapy services?

Fees vary depending on service type, session length, and funding arrangements. Please contact us for current pricing information.

Can I claim your services through Medicare or private health insurance?

Medicare rebates may apply with a valid GP referral under specific programs. Private health insurance claims depend on your level of cover.

Do you accept TAC or other compensable claims?

Yes. We can assist with approved compensable claims, subject to eligibility and documentation.

What payment methods do you accept, and do I pay on the day?

We accept common payment methods and will advise whether payment is required on the day or invoiced, depending on your funding arrangement.

What does an initial physiotherapy assessment involve?

Your first appointment includes a comprehensive assessment of your condition, medical history, mobility, goals, and functional capacity, followed by a tailored treatment plan.

Can family members or carers be present during sessions?

Yes. Family members or carers are welcome to attend sessions if appropriate and helpful.

Do you provide progress reports to GPs or other healthcare providers?

Yes. We can liaise with your GP, specialist, or care team and provide progress updates when required.

What should I do if I’m unwell on the day of my appointment?

Please contact us as soon as possible if you are unwell so we can reschedule and ensure the safety of both clients and staff.